Teams-Integration Status Integration

Using this integration enriches the status of a Swyx user with the status from Microsoft Teams. The following features are available:

• Display of Teams Status in group summary views in Contact Center
• Sync of away status from Microsoft Teams to Swyx (setting a user away in Teams also sets the away status in Swyx)
• Sync of DND status from Microsoft Teams to Swyx (setting a user to DND in Teams also sets the DND status in Swyx)
• Sync direction is one-way from Teams to Swyx as Teams API does not allow setting status (read-only)
• The Teams status is merged with Swyx status in a useful way

• Calls in Teams are shown in the active calls list in Contact Center so employees can see which colleague is already in a Teams call
• All Teams numbers are marked with teams-blue color
• Teams calls can be rated by using the call rating feature in Contact Center
• Call info can be added to Teams calls
• No SBC integration required

General requirements

• License per matching Swyx user (matched via mail address of both users)
• App registration in Microsoft Azure
  
• User in Microsoft Azure
• Queue Controller 6.11 or higher required