Teams-Integration PBX / Agent Integration


Using this type of integration enables Teams user using all the features of Contact Center queuing. The following features are available:

  • Log in/out of Teams users in Contact Center groups
  • Provision of all known Contact Center features like post processing time, pause, supervisor functionality, ... with Teams
  • Delivery of queued calls to Teams agents and Swyx users according to the delivery method set in the corresponding queue
  • SBC integration between Swyx and Teams required

Client status

General requirements

  • License per Teams group user
  • App registration in Microsoft Azure
  • User in Microsoft Azure
  • Queue Controller 6.11 or higher required