Teams-Integration PBX / Agent Integration

Using this type of integration enables Teams user using all the features of Contact Center queuing. The following features are available:

• Log in/out of Teams users in Contact Center groups
• Provision of all known Contact Center features like post processing time, pause, supervisor functionality, ... with Teams
• Delivery of queued calls to Teams agents and Swyx users according to the delivery method set in the corresponding queue
• SBC integration between Swyx and Teams required

General requirements

• License per Teams group user
• App registration in Microsoft Azure
  
• User in Microsoft Azure
• Queue Controller 6.11 or higher required