Call Queue Controller 6.00 R2 Quickfix 2 released

09.02.2019

Version 2018 / 6.00 R2 Quickfix 2

  • AdminCenter: (new) User state in default views configuration can be made sticky to prevent resetting state after calls
  • Queue: (fixed) Missing database entry for post processing times and user's locked state in QueueLogonGroups table
  • Queue: (fixed) Pickup state on user gets stuck when call is pickup up by another user during alerting
  • Webserver: (fixed) Wrong status speaking internal if user is ringing after call is connected to call routing due to changes in SwyxWar

Version 2018 / 6.00 R2 Quickfix 1

  • AdminCenter: (fixed) Announcements shown as invalid in some conditions
  • AdminCenter: (fixed) Wrong icon for announcement files in "Hotline(s)" user scope
  • Queue: (fixed) Datebase entries for CallInfo are malformed

Version 2018 / 6.00 R2

  • AdminCenter: (new) Change logging into Changelog table in database or text file for changes in Admin Center queues
  • AdminCenter: (new) Add queues to favorites in queue liste to show queues on top of the list
  • AdminCenter: (fixed) Slider for overflow call timeout shows wrong value on first load
  • AdminCenter: (fixed) Hint for Google Chrome usage on start page with most recent version of Chrome
  • Conferencing: (new) Add conference rooms to favorites to show conference room on top of the list for all users
  • Queue: (new) Callback logging into QueueLogonGroups table in database (start time = start time of callback, end time = time when callback is manually removed from callback list)
  • Queue: (new) Lost calls logging into QueueLogonGroups table in database (start time = start time of lost call, end time = time when lost call is manually or automatically removed from lost calls list)
  • Queue: (new) Next event for holidays is also shown for ECR queues. To activate this feature the COM-API function IsHoliday has to be called once for this queue from within call routing
  • Queue: (fixed) Delivery time is increased two times for external destination instead of only once
  • Queue: (fixed) Occasional call delivery between call end and start of post processing time
  • Devices: (fixed) Wrong speech recognition language order on English servers

Downloads: Update